Tier One
Starter
For content creators and small brands taking their first step toward professional comment management.
Introductory Rate — First 3 Months
$
199
per month · billed monthly
$269/month standard rate from month 4
Your introductory rate locks in for 3 full months. Standard rate of $269/month applies from month 4 — stated upfront, no surprises.
Start Free 5-Day Trial
No credit card required to start
What's Included
1 platform — Facebook or Instagram
Up to 400 comments handled per month
Approx 150–180 written replies — genuine, on-brand, human-crafted
Smart moderation — spam removed, bots hidden, low-value comments reaction-acknowledged
24-hour response time — 7 days a week
Monthly summary report
Escalation flagging for sensitive comments
📊 Exceeded your monthly volume? Additional comments handled at $15 per 50 comments. You'll always be notified before any overage applies.
Tier Two
Professional
For growing brands that want consistent, high-quality comment management across their active social presence.
Introductory Rate — First 3 Months
$
379
per month · billed monthly
$499/month standard rate from month 4
Your introductory rate locks in for 3 full months. Standard rate of $499/month applies from month 4 — stated upfront, no surprises.
Start Free 5-Day Trial
No credit card required to start
What's Included
2 platforms — Facebook + Instagram
Up to 1,000 comments handled per month
Approx 380–420 written replies — on-brand, warm, community-building
Smart moderation — spam, bots, irrelevant content removed daily
24-hour response time — 7 days a week
Monthly performance report
Complaint escalation protocol — flagged before we respond
Purchase intent comments prioritised — sales leads never missed
📊 Exceeded your monthly volume? Additional comments at $15 per 50 comments. Always notified before overage applies.
Tier Three
Signature
For established brands where the comment section is a critical brand touchpoint requiring senior specialist attention.
Introductory Rate — First 3 Months
$
699
per month · billed monthly
$899/month standard rate from month 4
Your introductory rate locks in for 3 full months. Standard rate of $899/month applies from month 4 — stated upfront, no surprises.
Start Free 7-Day Trial
No credit card required to start
What's Included
Up to 3 platforms — FB, IG + one additional
Up to 2,500 comments handled per month
Approx 900–1,000 written replies — deeply personalised, brand-voice perfected
Full smart moderation suite — spam, bots, sentiment monitoring
Same-day response priority — 7 days a week
Monthly performance report with sentiment analysis
Priority escalation — direct alert for complaints and PR risks
Multilingual support available on request at additional cost
Monthly account review call
📊 Additional comments at $18 per 50 comments beyond your monthly cap. Always notified in advance.
What "comments handled" actually means
Not every comment deserves a written reply — and responding to everything equally is bad practice. Here's how we treat every comment.
✍️
Written Reply
Questions, complaints, purchase intent, genuine conversation — anything that merits a real thoughtful response gets one. Crafted in your brand voice. Never templated.
❤️
Reaction Acknowledgement
Positive but low-value comments — a single emoji, a one-word compliment, a flag — receive a platform reaction. Keeps engagement signals strong without wasting response budget.
🛡️
Moderation Action
Spam, bots, offensive content, irrelevant tags — hidden, deleted or reported. Keeping your comment section clean is part of protecting your brand reputation.
Questions answered honestly
Do you reply to every single comment?
+
No — and any service that promises this is doing it wrong. Professional comment management means giving each comment the right action: a crafted written reply, a moderation action, or a reaction acknowledgement. What matters is that nothing falls through the cracks and your audience always feels heard where it counts.
Who actually writes the responses?
+
Experienced human specialists with 7+ years of social media comment management for global brands. Every response is reviewed and refined by a human before anything is posted. Nothing goes live without human judgment and approval.
What happens when my price increases at month 4?
+
You'll receive a clear email from us approximately 3 weeks before your introductory period ends — reminding you of the upcoming change and confirming your new rate. The standard rates are shown openly on this page from the start. No surprises, no awkward conversations. If you want to discuss your plan at that point, we're always available to talk.
Do you post responses directly or send for approval?
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Your choice entirely. Most clients prefer direct posting after an initial 1–2 week onboarding period where we learn your brand voice and you build confidence in our quality. We can also send batches for your approval if you prefer. We adapt to whatever workflow makes you most comfortable.
What if my post goes viral and I exceed my monthly cap?
+
Your monthly cap protects both of us. Comments beyond your plan volume are handled at the agreed overage rate — and you'll always be informed before any overage charges apply. We never process overage without prior notification. No bill shock.
Can I upgrade or downgrade my plan?
+
Yes — at any time. Upgrades take effect immediately. Downgrades take effect from your next billing cycle. No penalties, no complicated processes.
How do I cancel if I need to?
+
Send us an email with 30 days notice. We'll wrap up cleanly, send you a final report and part on good terms. We'd rather earn your continued business through quality than keep you through obligation. We're confident enough in our work that we don't need to lock you in.
Do you support languages other than English?
+
We deliver specialist responses in English and Hindi natively. For additional languages — Arabic, Spanish, French, Portuguese and more — we scale our team per project. Contact us to discuss your specific language requirements and we'll confirm availability, extra cost and timeline.
For Social Media Agencies
We don't compete
with agencies. We make
them more complete.
We work white-label with social media agencies — managing your clients' comment sections invisibly under your brand. You set your margin. We do the specialist work. Your clients never know we exist.
Fully white-label
Volume partner rates
Your branding throughout
No minimum commitment
48hr onboarding per account
From $179 per client account/month
partner rate
Explore Partnership →
or email partners@replynexa.com
7+ Years Global Brand Experience
Human Specialists — Every Reply Reviewed
Free Trial on All Plans
Europe · Middle East · North America · Australia
All Popular Languages Supported